Quick efficient support for managing and improving your responses to security incidents

When impacted by a cyberattack, a clear understanding is needed for analysing the situation and responding quickly for protecting the assets, operations and business reputation.

Incident response management is a set of policies and procedures that are used to identify, contain and eliminate cyberattacks. The aim is to enable an organisation to quickly detect and limit the attacks, minimising damages and preventing future attacks.

Preparing an Incident Response Management Plan will help an organisation in defining a clear understanding of what constitutes an incident for the organisation along with the clear guidelines on the process to be followed on the occurrence of the incident. It should also clearly mention the roles and responsibilities of the teams, employees or leaders responsible for complete incident handling.

The goal of an incident response management team is to coordinate and align the key resources and team members during a cyber security incident to minimise impact and restore operations as quickly as possible. This includes customised functions like investigation and analysis, communications, training and awareness, documentation and timeline development as per the organisation’s requirements.

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Why is Incident Response Management Important?

Cyber attacks are increasing in scale and frequency making incident response plans a must for organisations’ cyber defences. Data breaches not only cost operational downtime but reputational and financial losses. The longer the time taken to detect and mitigate any vulnerability, the more harmful it becomes for the business. It may lead to devaluation of the stock value, loss of customer trust and heavy financial penalties from regulatory bodies making it impossible for the businesses to recover from the shock. To eliminate such risks, organisations need to plan -


1. Restoring daily business operations.

2. Minimising the attack surface.

3. Fixing cyber vulnerabilities quickly and effectively.

4. Securing the infrastructure by avoiding future attacks.

5. Aligning with the regulatory standards.



Steps for effective Incident Response Management


The SANS Institute provides guidelines for 6 steps for effective Incident Response Management


1. Preparation - Preparation involves reviewing the existing security measures and policies to determine the effectiveness of the current system. The gathered information will be useful for prioritising responses to the incident types. This should also involve policy, response plan, communication, documentation, determining CIRT members, access control, tools and training.


2. Identification - Once the tools and procedure are determined in the preparation phase, teams work to identify any suspicious activity. After detecting the incident, the team works to determine the nature of the attack, its source and the motive of the hacker.All the evidence found should be secured for in-depth analysis along with the proper documentation of the steps taken.


3. Containment - Containing the incident is the top priority as soon as the incident is detected, for containing the damage and preventing further damage from occurring. It is advised to follow SANS guidelines for preventing the destruction of any evidence that may be needed later for prosecution. These steps include short-term containment, system back-up, and long-term containment.


4. Eradication - The phase of neutralising the threat and restoring the system to as close to the previous state as possible. Ensuring proper removal of the malicious content and the affected systems are completely clean. If required the systems can be taken offline for replacing the clean versions in recovery. 


5. Recovery - Bringing the recovered systems back online and ensuring the systems are not infected or compromised again by monitoring for some time. This includes setting timelines for fully restoring the operation and monitoring for abnormal activities. At this stage, it is also possible to calculate the cost of a breach and subsequent damage.


6. Lessons Learned - Often overlooked or ignored phase but is highly important as it helps to understand and improve future incident response efforts. This provides the opportunity for updating the incident response plans with the information gathered. This is highly helpful for review of the incident and may be used for recap meetings, training materials or as the benchmark for comparison.  


There is a need for an incident response plan but shockingly very few organisations have a proper action plan. When talking about cyber security, time is a very crucial factor. The longer the time the attack is undetected, the more dangerous it becomes. It can destroy the organisation and its associates by using the organisation's data and network to launch a bigger attack spreading to other organisations as in the case of supply chain attacks.

Why Incident Response Management?

Quick threat analysis

Accessing the severity, risk and impact on business

Incident remediation

Prioritised efforts for incident remediation and mitigation

Fast response

Immediate neutralising of the impacted system

Limiting the impact

Limiting the lateral movement of the attacker

Efficient handling

Reduced time and cost of mitigation

What Illume Offers
  • 1. Align all the applications, servers and network connectivity flows to the security incident
    2. Spotting all impacted business applications by the threat
    3. Auto isolation of the compromised section of the network
    4. Identifying and mapping all the network connectivity to/from the compromised server
    5. Plotting the lateral movement of the threat in the network
    6. Presenting details to assist with cyber threat and compliance reporting

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Incident response services help to mitigate the impact of cybersecurity incidents and reduce potential damage to the organisation's reputation, finances, and data. Professional incident response teams can help identify and resolve security breaches swiftly, minimise downtime, and prevent similar incidents in the future.
Our incident response management services include the following -
1. 24/7 incident monitoring and detection
2. Incident assessment and classification
3. Immediate response and containment actions
4. Forensic analysis and investigation
5. Incident recovery and system restoration
6. Post-incident review and reporting
7. Recommendations for improving security posture
Our services can be customised to meet the specific requirements of the organisations based on their needs according to the various industries.
The response time of every team depends on the service level agreement (SLA) and the severity of the incident. However, our team of professionals is capable of responding within minutes or hours after detecting a critical incident.
Our incident response management services include various cybersecurity incidents including
* Malware infections
* Phishing and social engineering attacks
* Data breaches and leaks
* Ransomware attacks
* Insider threats
* DDoS (Distributed Denial of Service) attacks
* Unauthorised access and account compromises
Illume Intelligence India Pvt. Ltd. has an approach of providing all the cyber security services in one place hence we provide various services like vulnerability assessments, penetration testing, security awareness training, SOC assessment and more along with incident response management. We would request you to contact our executive for getting details on all our services according to your organisation's requirements.
Our incident response management services comply with relevant data protection regulations and security standards, such as GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), and ISO/IEC 27001.
The cost of incident response management services can vary depending on factors such as the size of your organisation, the complexity of your IT infrastructure, the scope of services required, and the service provider. We may charge a flat fee or hourly rate, depending on the organisation's requirements.
Yes, our incident response management services can integrate with your existing security tools and technologies, such as firewalls, SIEM (Security Information and Event Management) systems, intrusion detection systems, and antivirus solutions, to enhance incident detection and response capabilities.
For selecting an incident response management service provider one must consider factors like their experience, expertise, reputation, certifications, customer reviews, and the range of services they offer. Additionally, ensure they align with your organisation's specific security requirements and can provide prompt support when needed.
We would request you to directly consult the service provider for accurate and up-to-date information regarding their specifications and experience.